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ON ALL ORDERS OVER $39

Customer service

SHIPPING FEES

> Canada

Mat&Max offers FREE SHIPPING everywhere in Canada for all orders over $39 (after discounts and before taxes).

Shipping fees for orders under $39 (after discounts and before taxes) are $9 (flat rate).

Packages are shipped by Canada Post Expedited Parcel, Monday to Friday.

> United States

Mat&Max offers FREE SHIPPING everywhere in the United States for all orders over $75 (after discounts and before taxes).

Shipping fees for orders under $75 (after discounts and before taxes) are $9 (flat rate).

Packages are shipped by UPS, Monday to Friday.

DELIVERY TIMES

Delivery times may vary depending on your geographic location as well as the availability of items ordered.

Estimated delivery times in Canada:

> British Colombia and Alberta: 3-6 business days
> Manitoba and Saskatchewan: 3-5 business days
> Quebec and Ontario: 1-4 business days
> Newfoundland, Labrador, Nova-Scotia, P.E.I, New Brunswick: 2-6 business days

Estimated delivery times in the United States: 3-6 business days

For more remote areas in Canada, certain additional delays and conditions may apply. For more information, visit Canada Post’s website.

TRACKING

All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. If you are a registered customer and have an account with us you will also be able to track you orders in your purchase history section.

OUT OF STOCK

Some products offered may be temporarily out of stock. In such a case, a customer service agent will contact you by email to inform you of any shipping delays. If your order contains a combination of available products and out of stock products, we will ship the entire order once all products are back in stock.

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