Satisfaction and Allergies


Mat&Max is proud to offer authentic products. All our products are brand new and come directly from authorized distribution channels.


Mat&Max can not be held responsible by anyone who suffers from an allergic reaction following the use of a product purchased on its site. Indeed, each person can react differently to the use of a product and this reaction depends on several factors over which we have no control. Thus, we can not guarantee specific results. If you suffer from hypersensitivity or if you experience an allergic reaction, stop using the product immediately and consult your health professional.


As the performance of a product depends on several elements which are beyond our control, we cannot guarantee customer satisfaction.

Hair Color

The sale and use of products related to hair coloring is intended for certified professionals only. Their use by unqualified persons could give unsatisfactory results or even cause allergic reactions, which in rare cases can be serious. Mat&Max assumes no responsibility with regard to a person who would obtain and/or use these products in breach of this warning.

Before using hair color products:

  • Always conduct hypersensitivity and allergic patch test 48 hours prior to application.
  • Read and follow instructions carefully.
  • Never use on eyelashes or eyebrows (to do so may cause blindness).
  • Wear suitable gloves.
  • Keep out of reach of children.

Natural and plant based products

Some products are natural and organic. Therefore, their colour and texture may vary from one batch to another and/or with time. Amongst other factors, these changes are usually due to a formula reaction caused by the presence of essential oils. Despite these products being stored in a controlled environment distribution center, this reaction is completely normal and does not affect their performance or quality. Hence, affected products are not considered defective.

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