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Customer service

AUTHENTICITY, SATISFACTION AND ALLERGIES

Mat&Max is proud to guarantee that all of the products purchased online or in stores are 100% authentic. All our products are brand new and come directly from our manufacturers authorized distribution channels.

That said, Mat&Max can not be held responsible by anyone who suffers from an allergic reaction following the use of a product purchased on its site. Indeed, each person can react differently to the use of a product and this reaction depends on several factors over which we have no control. Thus, we can not guarantee specific results.

If you suffer from hypersensitivity or if you experience an allergic reaction, stop using the product immediately and consult your health professional.

More precisely, hair color related products, such as demi-permanent colors, permanent colors, toners, peroxides and bleaches may cause allergic reactions, which in rare instances can be severe. Always conduct hypersensitivity and allergic patch test 48 hours prior to each application. Read and follow instructions carefully. These products must not be used on eyelashes or eyebrows. To do so may cause blindness. Wear suitable gloves. Keep out of reach of children.

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