Terms of Use

These Terms and Conditions of Use constitute a legal agreement between you and Mat&Max Group (collectively, "Mat&Max", "we", "us" or "our(s)"). We invite you to read this agreement (the "Agreement") in full before continuing to browse our website (the "Site"). The use of our Website indicates that you agree to the terms and conditions presented below, as well as policies detailed on the following pages:

Final Sale

For hygiene and quality assurance reasons, all sales are final. We unfortunately cannot accept any returns or exchanges requests. Also, because each person can react differently to the use of a product and this reaction depends on several factors over which we have no control, we can not guarantee customer satisfaction. When placing your order, you accept these terms and acknowledge that your product selection corresponds to your needs.

Site Property

This Site is managed and owned by Mat&Max. All components of the Site, including, without limitation, the graphic presentation and content, are protected by commercial laws and copyright, by moral rights and other laws relating to intellectual property. Except as explicitly permitted by this Agreement or any other agreement with Mat&Max, no portion or any part of this Site or its content may be copied or retransmitted in any form whatsoever, and content (with all rights linked to it) are the sole property of Mat&Max.

It is forbidden to reproduce, distribute, transmit or exploit in any other way for commercial purposes the graphic signature or presentation of the Site, any design element of the Website, the logos of Mat&Max or other logos appearing on the Site, without the written permission of Mat&Max for this purpose.

Product Descriptions and Pictures

The product information provided on this website is for general information purposes and use only. We strive to display complete and correct product descriptions, however the customer is still responsible for ensuring the product they purchase is suitable for their specific needs. Also, all products pictures are for illustration purposes only. Despite every effort to provide accurate images of each product’s colour and packaging, actual colours and design may vary due to sudden packaging modifications and/or image availability.

Links to partner sites

The Site may contain links to partner sites that are not under the control of Mat&Max. Mat&Max is not responsible for the content presented on the linked sites. Your consulting partners related sites is at your own risk. Mat&Max provides these links for information only and the inclusion of such links does not imply that Mat&Max endorses the content of websites or accepts any responsibility for them.


The advice given on this Site are purely indicative and can not replace a diagnosis or consultation with a professional. Consequently, we can not guarantee you full satisfaction regarding the advice and assume no liability for the use you could make of it.

More specifically, the Q&A section provides general information about common hair care and beauty concerns and is designed for educational purposes only. The advice given is as comprehensive and accurate as possible, but it should not be used as a substitute for a consultation with a health care or beauty professional. Hence, we do not accept responsibility for use of the information provided. If you have any concerns or questions about your health, you should always consult with a health-care professional. The use of any information provided on this site is solely at your own risk.


The sale and use of certain products is reserved for salon professionals only. The use by unqualified persons could give unsatisfactory results. Mat&Max assumes no responsibility in respect of a person who would acquire and/or uses these products in violation of this warning or without the required training for the use of these products. Also, if you have a medical condition or are pregnant, please consult your physician before using any new product.

Applicable laws

The parties agree that the laws of the Province of Québec apply to this Agreement and determine the application and interpretation. Mat&Max reserves the right to modify these terms and conditions, prices and other information available on the Site at any time and without notice. If you are unsure of your rights regarding these terms and conditions, please contact us for more information.

Refer a Friend Program

To qualify for this promotion, the referred person must be a new customer, open an account, use a referral code and make a purchase of $40 or more (before taxes and shipping). Referring customers will receive a referral credit via email after the referral is confirmed and the referral credit is approved by a customer service member. Referring customers may only earn one referral credit per referred person. Referral credits can only be applied on orders $40 or more (before taxes and shipping), and cannot be added to other credits. Referral credits cannot be applied to previous purchases, are not redeemable for cash and cannot be combined with other promotions.

Customers may not refer anyone who has an existing Mat&Max account under an alternate email address. Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer’s referral credit and the referred person’s promo code as well as both parties’ inability to participate in this or future promotions. This referral program is subject to modification or termination at any time without notice in our sole discretion.

We reserve the right to modify these policies at any time.

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